Cancellation/No-Show Policy

Thank you for trusting Behavioral Health Center with your mental health needs. While we understand that life can be unpredictable at times, we kindly ask that should you need to cancel or reschedule an appointment, you do so by providing 24-hours notice to the office. By providing us with advanced notice, we are able to schedule other clients who may be waiting for an appointment. In keeping with our goal of providing the best patient care to all of our clients, we ask that you please review our cancellation/no-show policy below: 

·   Effective March 1, 2023; any established client who does not show-up for an appointment, or cancels or reschedules an appointment with less than 24-hour notice, will be considered a no-show and will be charged the full cost of their session, $130.00, billed to the client, not the insurance.

·   In addition to the above stated fee, for an established client, within any 12-month period, the first no-show will result in a removal from the recurring schedule. The second no-show will result in the client being placed on a same-day scheduling basis and the third no-show will result in the discharge of the client. Please note that you will be considered a no-show if you are at least 15 minutes late for your scheduled appointment.

·  Any new client who does not show-up for their first appointment, or cancels or reschedules that appointment with less than 24-hours notice, will be automatically placed at the bottom of our waitlist and will be required to pay for their first session in advance when scheduled.

·   For your convenience, Behavioral Health Center does try to provide call/text reminders 48-hours ahead of scheduled appointment times, however, should a client not receive a reminder, the above stated policy will remain in effect.

Again, we understand that life happens and that we all experience unforeseen emergencies from time to time that keep us from maintaining scheduled appointments. Should this happen, please contact our office to notify us and discuss.

You may contact Behavioral Health Center 24-hours a day, 7 days a week, at (207) 941-0879, to let us know of any scheduling changes. Should you reach our answering service please leave a detailed message and we will return your call at our earliest convenience.